Shipping & Returns Policy

30-Day No-Hassle Returns

At Cheap-Books.com (operated by KAUZ VENTURES LLC), customer satisfaction is our top priority. We understand that academic needs can change, and we are committed to providing a transparent and reliable shipping and return process.

1. Shipping Policy

Fast & Reliable Delivery

All orders are processed and shipped from our warehouse in Tracy, California. We take pride in our efficient logistics to ensure your academic materials reach you as quickly as possible.

• Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Shipping Rates: * Standard Shipping: Delivery within 14-25 business days.
  • Expedited Shipping: Delivery within 5-15 business days via premium carriers (USPS, UPS, or FedEx).
• Tracking: Once your order is dispatched, a tracking number will be sent to your email immediately so you can monitor your shipment in real-time.
• International Shipping: We ship worldwide. International delivery times vary depending on the destination and customs processing.

2. Return & Refund Policy

We offer a 30-day Return Guarantee to ensure you are completely satisfied with your purchase.

Eligibility for Returns

To be eligible for a return, please ensure:

• The return is initiated within 30 days of the estimated delivery date.
• The book is in the same condition as when you received it.
• The original packing slip or order confirmation is included.

Return Reasons & Shipping Costs

• Our Error: If you received the wrong book, a damaged item, or the condition does not match the description, KAUZ VENTURES LLC will provide a pre-paid return label and cover all shipping costs.
• Buyer’s Remorse: If you no longer need the book or ordered the wrong title, you are responsible for the return shipping costs.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund:

• Method: The refund will be issued to your original payment method (Credit Card, PayPal…).
• Timeline: Please allow 3-5 business days for the credit to appear on your statement, depending on your bank’s processing time.

4. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact our support team immediately at ado.bookscom@googlemail.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or full refund.

5. Contact Us

For any questions regarding your shipment or to initiate a return, please reach out to our customer service department:

KAUZ VENTURES LLC

1527 SOUTH HART DR TRACY, CA 95391 US